Microsoft Dynamics 365 + AI consulting
Ship Dynamics 365 in weeks, not the rest of the year.
A focused practice for Business Central, Customer Engagement, and custom AI agents on D365. Fixed‑fee packages, senior engineers only, and a delivery cadence that traditional system integrators can’t match.
- Microsoft Solutions Partner
- Fixed-fee delivery
- Senior engineers only
- US-based, EST hours
15-minute reply
Tell us what you’re wrestling with.
A senior D365 engineer replies within one business hour, Mon–Fri, US Eastern. No SDR funnels.
Built for teams running on Microsoft Cloud
Dynamics 365
Business Central
Dynamics 365
Sales & Customer Service
Power Platform
Apps · Automate · Pages
Azure
Functions · OpenAI · AI Search
Microsoft Entra
Identity · Conditional Access
Microsoft 365
Graph · Teams · SharePoint
Why work with us
A small bench of senior engineers, paid to ship.
Most D365 rollouts stall in the same three places: discovery overruns, generic configuration, and a brittle handoff to support. We collapse all three.
Weeks to value, not quarters
We work in 2-week increments with demoable output every Friday. Business Central go-lives typically land in 8–12 weeks; Customer Engagement rollouts in 6–10.
AI built into delivery, not bolted on
Copilot, custom agents, and bespoke AI flows are part of the first cut — voice intake, ticket triage, lead enrichment, and back-office automation, included.
Fixed-fee, with a real warranty
Each engagement is scoped to a number. 90-day post go-live warranty on defects. No discovery rugs pulled out from under you in week 6.
What we do
Three practices, one bench.
We don’t sell every Microsoft license under the sun. We do these three things, deeply.
Business Central
ERP that the finance team will actually use.
- Implementation & migration
- Localization & e-invoicing
- Custom AL extensions
- Bank, Stripe, Avalara integrations
Customer Engagement
Sales, Service, and Field, wired into how you sell.
- Sales & Customer Service deployments
- Field Service for dispatch teams
- Power Pages portals
- Outlook + Teams integration
AI Agents on D365
Voice and chat copilots, grounded in your data.
- Voice intake (Azure AI + ACS)
- Triage & summarization copilots
- Custom Copilot Studio agents
- Azure OpenAI on your tenant
How we deliver
A method designed for the boring middle.
The first sprint is exciting. The third week of UAT is where projects die. Our process is engineered to survive it.
- 01
Discovery week
A single working week. Stakeholder interviews, a written current-state, and a written target-state with three priced delivery options.
- 02
Two-week sprints
Every Friday: a working demo, the updated backlog, and a written delivery note. No status decks, no PowerPoint theatre.
- 03
UAT with real users
We script test cases against the actual people who will run the system day-to-day. Defects are tracked in our portal, not buried in email threads.
- 04
Warranty + support
90-day post go-live defect warranty included. Optional retainer for ongoing change requests and enhancement work via the client portal.
By the numbers
Delivery results we’re willing to put in writing.
Aggregated across the last 12 months of Business Central, Customer Engagement, and AI-agent engagements. We share the underlying delivery notes on request.
Read case studies- 9.6 wk
- Median BC go-live, scope to production.
- 94%
- Sprints landed on plan, last 6 months.
- 38%
- Median reduction in case-handle time after our triage copilots.
- 0
- Defects past warranty period — our cost to fix, not yours.
AI you can actually deploy
Copilots, voice agents, and custom AI — grounded in your D365 data.
Microsoft 365 Copilot is a starting point, not the finish line. We design custom Copilot Studio agents, voice intake flows, and Azure OpenAI integrations that run inside your tenant, respect your security boundaries, and ship in 4–8 weeks.
- Voice intake that opens, classifies, and routes a ticket before the human is off the phone.
- Triage copilots that summarize the inbox and propose the next action.
- Lead-enrichment flows that fill the Dynamics record before sales sees it.
- Back-office automation: invoice extraction, vendor matching, exception routing.
3 new cases. Top by impact:
- • Acme Corp — “Invoice from Aug 12 hasn’t been received.” High · Billing
- • Riverside Retail — “Tablet won’t check in to dispatch.” High · Field
- • Northwind — “Quote PDF empty.” Med · Sales
Re-send Acme invoice (Aug 12, $14,290). Email is in the customer contact log; PDF is ready. Open a case from billing template?
Talk to the practice lead
A 30-minute call. Bring your current D365 friction; leave with a plan, fixed-fee options, and an honest read on what to fix first.